Help is just a Tweet away

Posted by romasha 49 weeks 6 days ago

If you're using cyn.in in your organization and have a support question, you can email, call or post a ticket on the Cynapse Customer Care portal - whichever is easiest for you. The open source community forums are a great place to get detailed solutions to technical issues you face while using the cyn.in community edition. And If you're evaluating / using cyn.in and need a super quick solution to a problem, just tweet about it with #cynin or address it to @cynin. A Cynapse team member will surely respond to your query in real time with a solution.


The Cynapse team has been actively using Twitter for a long time where we have conversations with thousands of passionate cyn.in users across the world. We listen to what users are saying about our product cyn.in, our company Cynapse and discuss their views on collaboration and Enterprise 2.0 software. Its a huge marketplace out there in Twitter and we listen to the word on the street, are on the look out for spontaneous unsolicited feedback about cyn.in and sometimes for tips on new business. For the uninitiated users, we use it as a channel to educate them about the all the great technological products that we are inventing and the benefits it brings to their business.

Our goal is to help users wherever possible and to make ourselves available such that our customers talk to the real people who are behind the product and get their problems solved. We at Cynapse use Twitter for some of the following:

  1. Customer support
  2. Open source community support
  3. Offer Tips about using cyn.in
  4. Engage in conversations with customers and users
  5. Publish company updates
  6. Distribute deals and offers
  7. Get feedback and feature requests
  8. Evangelize Enterprise 2.0 and collaboration technologies
  9. Identify prospects

Everyday we find new ways to help our customers through Twitter ... the possibilities intrigue us. Cynapse has 4 employees using Twitter actively, including the CEO and the CTO.

CEO - Apurva Roy Choudhury-  @apurvarc
CTO - Dhiraj Gupta - @dhiraj
COO - Viraf Sarkari - @viraf
Business Director - cyn.in - Romasha Roy Choudhury - @romasha

Follow us on twitter, introduce yourself and interact with us. We'd love to listen to your ideas, opinions, feedback or simply converse :)

Tags:Apurva Roy Choudhury, customer support, cyn.in, cynapse, Dhiraj Gupta, Enterprise 2.0, microblogging, open source, Romasha Roy Choudhury, twitter, Viraf Sarkari

Views: 340, Comments: 0

cyn.in in the Spotlight

Posted by romasha 1 year 17 hours ago

Express Computer Magazine, India's Only leading IT Business Weekly, featured cyn.in in their Spotlight Section in February. Renuka Vembu, has in a succinct manner summarized Cynapse's history and philosophy of developing products. It can easily be summed up in a very famous quote by Charles Darwin:

"It is not the strongest of the species that survive, not the most intelligent, but the one most responsive to Change"

A really nice article about Cynapse's founder Apurva Roy Choudhury. Do read the full article here: http://www.expresscomputeronline.com/20090223/management04.shtml

This interview was done in December. cyn.in now has over 20K installations of the open source community edition across the world.

Tags:Apurva Roy Choudhury, Collaboration, cyn.in, cyn.in reviews, Cyn.in v2, cynapse, Express Computer Online, IT Business Weekly, open source

Views: 200, Comments: 0

Intel-backed SuiteTwo (SpikeSource) shuts down, cyn.in offers discount and migration

Posted by romasha 1 year 9 weeks ago

Its sad to see Intel backed SuiteTwo (SpikeSource) discontinue services due to shortcomings in implementations of social software for businesses. We at Cynapse want to help SuiteTwo customers find a comprehensive solution in cyn.in.

For SuiteTwo customers who wish to switch to another behind-the-firewal or SaaS Enterprise collaboration suite, cyn.in will help in data migration and offer a 25% discount on any of the cyn.in Editions. Just drop us a mail at sales at cynapse dot com before end of March 2009 and we'd be glad to help.

cyn.in is the only provider of an Appliance and a SaaS model for collaboration within the enterprise. While SuiteTwo offered a loose integration between the three applications bundled, cyn.in provides out-of-the-box collaboration with wikis, blogs, file repositories, Twitter-like-status messages, instant discussions, shared calendars and more. Some of the advantages of cyn.in compared to SuiteTwo are:

  1. Seamlessly integrated applications under a secure single platform
  2. Notifications across the system to a desktop client or via email
  3. No user based pricing with complete professional support

For businesses who wish to use the open source edition can download and setup the community edition for free.

To sign-up for the 25% discount and migration to cyn.in, mail us at sales at cynapse dot com

Tags:Collaboration, cyn.in, cynapse, Enterprise 2.0, Intel, SaaS, Spike Source, Suite Two

Views: 477, Comments: 1

Presenting a brand new Cynapse.com

Posted by romasha 1 year 11 weeks ago

Check it out! The brand new Cynapse.com is now live!

The team has been working hard to build a stunning website that digitally matches the Cynapse vision and consolidates its products. And they have done a terrific job. We would love your feedback on this. Do reply back in the comments to let us know what you think:

Tags:cyn.in, cynapse

Views: 137, Comments: 0

Howto: Make Cynapse Infocryptor run on wine in Ubuntu 8.0.4

Posted by dhiraj 1 year 37 weeks ago
Here's a blast from the past: I've figured out how to make Cynapse InfoCryptor work on Ubuntu Desktop. Here's how you can do it too:
  1. Install the lastest version of Wine (I used 1.0)
    1. First, open a terminal window (Applications->Accessories->Terminal). Then add the repository's key to your system's list of trusted APT keys by copy and pasting the following: wget -q http://wine.budgetdedicated.com/apt/387EE263.gpg -O- | sudo apt-key add - Next, add the repository to your system's list of APT sources: For Ubuntu Hardy (8.04): sudo wget http://wine.budgetdedicated.com/apt/sources.list.d/hardy.list -O /etc/apt/sources.list.d/winehq.list
    2. Update APT's package information by running 'sudo apt-get update'.
  2. Install Winetricks 
    1. wget http://www.kegel.com/wine/winetricks -O ~/winetricks.sh
    2. chmod +x ~/winetricks.sh
  3. Install all 3 MDAC components from the GUI that comes when you run: 
    1. ~/winetricks.sh
  4. Install and run Infocryptor as normal. It will appear under Wine -> Programs -> Cynapse in your Ubuntu Main menu.
Known Issues Copy paste functionality of passwords is not working! :-(
Tags:cynapse, infocryptor, ubuntu, wine, winetricks

Views: 360, Comments: 0