Posted by romasha 3 years 9 weeks ago

No matter what product or services your company offers, sales are the driving force behind any business - large or small. That's why empowering your sales staff with the most information possible is the key to taking your business from ordinary to extraordinary. We previously showed how collaboration software in sales can:

Close sales opportunities

  • help you identify the right prospective customers
  • help your sales team provide timely, accurate response to customers
  • help you create customized sales presentations based on current client data
  • help you turn customer objections into customer acceptance.

Today we'll focus on elevating your success by closing the sale and instituting the proper follow ups with your clients using collaboration software.

Closing The Sale with Collaboration Software

Gauging what turns the green light on for your potential clients is key in swiftly closing the deal. Collaboration software will assist in the information gathering for each client and the history of communications your sales team has. It will also allow everyone involved in closing the deal (and providing the customer with services later) to instantly get up to speed on the potential client's goals, needs, and concerns. Collaboration software adds that *personal* touch every clients desires.

Instituting the Proper Follow-Ups with Collaboration Software

In addition to learning about new products and services that relate to them specifically, customers also want to know that you listen to their concerns and address them appropriately and timely. Collaboration software in sales allows you to mold each contact you have with a client to their specific needs. From products, services, and suggestions to specific color preferences and re-addressing concerns, using collaboration software will allow you to make each client communication move your company in the right direction. The amount of data your sales team can collect when using collaboration software can be breath-taking at times. Every aspect of the sales process can be captured, studied, and improved upon. The end result is your company reaching new heights in customer communication, sales produced, and customer satisfaction.

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Posted by romasha 3 years 10 weeks ago

We previously mentioned how collaboration software in sales could transform your business when used in prospecting and making the initial contact with customers. Today we'll focus on sales presentations and handling any objections that come your way. We'll show you that if knowledge is power, collaboration software in sales is a knockout punch the majority of the time.

Collaboration Software in Sales Presentations

In our honest opinion, there is no better way to secure new customers than by analyzing what works in existing, similar customers. Whether you currently sell to teachers, astronauts, or skate boarders, commonalities within groups can be used to successfully reach new group members. Cyn.in collaboration software supports the building and usage of existing knowledge to customize your sales presentations when reaching new clients. The end result is a personalized approach to each new prospect that's based on techniques your company has proven works on related clients.

Collaboration Software To Turn Objections into Acceptance

Before collaboration software arrived, providing rebuttals to prospect objections used to require nerves of steel and teflon skin that only the most successful salesmen possessed. Now, your sales team can collectively build a knowledge base that is filled with common objections to your products and services, as well as rebuttals that worked and more importantly, those that don't. Imagine a day when anyone on your sales team (new and seasoned) can make a sale by knowing what to say and when to say it. When used by your sales team, collaboration software can make that day much sooner than you think.

So far we've gone from "prospect" to "object" by showing you how collaboration software in the sales department can transform your business. We'll continue this discussion to show you more ways to increase your sales by empowering your sales team with the knowledge they need to close the deal.

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Posted by dhiraj 3 years 11 weeks ago

I'm happy to announce that Cyn.in 3.1.1 release is now available. This release is a follow-up release to Cyn.in v3.1, with several bugfixes and minor improvements, so I recommend that everybody update to this release as soon as possible.

cyn.in collaboration software 3.1.1

Key fixes:

  • Search results page was broken. Fixed.
  • New: Manual translations for German and Japanese contributed by Community members.
  • Links in password reset emails were not working in Japanese and a few other languages. Fixed.
  • Desktop Client installation would fail if Adobe AIR was not present on the system at all, nothing would happen when the Yes button was clicked on the "Install Adobe AIR?" message. Fixed.
  • Bookmark links when clicked by anonymous users would directly navigate to the bookmarked remote page instead of showing the bookmark page with description, comments, etc. Fixed.

Minor fixes / improvements:

  • Minor cosmetic changes to the language drop down selector, the larger font size makes it easier to read.
  • New CSS3 shadows! These are visible only in Firefox 3.5+ or in latest Webkit engine browsers (Safari 4+ and Google Chrome 4+) at the moment. IE and other browsers are still playing catch up on this.
  • The mindmap portlet was not working on the Space dashboards in some cases. Fixed.
  • Incorrect WebDAV URLs on sites running under a directory. Fixed.
  • Sometimes an item's date would show in a different language than the chosen one, the x hours ago functionality has been removed and now the numerical dates are shown.

Updated download links for the Cyn.in community edition appliance and the source code available here: http://www.cynapse.com/downloads/cynin-community-edition

Community Contributions

A big Thank You to our community members for helping iron out issues with the Cyn.in translation. We couldn't have done it without you!

  • mdebus: Re-worked German translation for missing strings, and punctuation fixes
  • suiato: Manual translation for Japanese language

If you'd like to localize Cyn.in by translating the software interface and documentation in your language, your contributions are welcome. Please refer to this wiki page in the community for more details on contributing towards translation: http://www.cynapse.com/community/home/cyn.in-users/cyn-in-i18n (login required)

The full changelog of closed issues for 3.1.1 are available at http://odn.cynapse.com/projects/cynin/issues?query_id=13 (Login required).

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Posted by romasha 3 years 15 weeks ago

Technology is changing the way we do business. From punch cards to IDEs, drafting tables to CAD, new technologies have simplified the process models of businesses worldwide.

As technologies change, however, the foundation they are building upon and the knowledge of senior, experienced engineers does not. As businesses move forward, many are now scrambling to capture and record the old expert knowledge that helped pave the way to current business success. Retirements are one of the biggest reasons for loss of important business knowledge. Inflexible ERP business processes don't mesh with the realities of detail manufacturing operations. Manufacturing companies need to find effective ways to prevent devastating knowledge loss by retaining intellectual capital and dynamically building a content bank.

Collaboration software for manufacturing allows the storage of core practices, principles, methodologies and knowledge so that this information can be both available and usable for current and future generations. Smart businesses use the information to grow by leaps and bounds by bringing new talents up to speed quickly on the core principles that lay the foundation for current systems.

Cyn.in, collaboration software for manufacturing, enables companies to store, search, and retrieve relevant (and often times unmanaged) data through a single system in minimal time. Whether it be proposals, manuals, requirements documents, or notes jotted down on a napkin, Cyn.in connects the people with the knowledge they need to move ahead. The end result is a 40% reduction in time spent searching for documents, awaiting email responses, and unnecessary trial and error hardships.

Cyn.in's collaboration software for manufacturing is currently used in a variety of ways across a wide variety of manufacturing industries. Whether you're an information worker or on the plant floor, Cyn.in can help you access information, make better decisions and get work done more effectively. Cyn.in lets companies collaborate across design, manufacturing, and supply chain functions, internally and across corporate boundaries with suppliers, customers, design partners and contract manufacturers. A few departments that use Cyn.in to push their business forward include:

Manufacturing and Engineering
  • collaboration around product specifications, performance ranges and standard operating procedures
  • fine tune changes in the engineering and manufacturing processes
  • competitive intelligence building
Quality Assurance
  • conversation tracking to reduce repetition across departments
  • internal and external document sharing and tracking
  • shared test reports
Product Development & Planning
  • collaborative document creation and editing
  • milestone tracking
  • knowledge sharing, storage, and retrieval
  • requirements gathering

Cyn.in provides a set of valuable collaborative tools that leading manufacturers are using to make an impact today. Manufacturing companies are using Cyn.in for everything from internal projects and knowledge sharing to customer-facing communities.

Cyn.in has been filling in the blanks (and removing that blank look from faces) by providing businesses with comprehensive data that keeps everyone in every department (including clients) on the same page. We invite you to give it a try as well.

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Posted by romasha 3 years 17 weeks ago

Enterprise Collaboration software in education

Enterprise Collaboration Software is making its way to the forefront as an essential tool of doing business. From document creation to team scheduling and management, enterprise collaboration software helps teams worldwide get their jobs done.

The advantages that the users of Cyn.in have noted repeatedly are simple and have been proven to cross a very diverse set of industries. From increased productivity and enhanced organizational performance to simply having the ability to communicate in ways only dreamed of during business expansion, we know that our clients are getting more done everyday by using the Cyn.in enterprise collaboration software.

A few clients recently have voiced how Cyn.in is being used in education to allow for expanded communication of students, faculty, and administration. Some customers are using Cyn.in to merge disconnected education systems into a single global distributed learning platform called Education 3.0. From the elementary school level to higher learning, several users have reported how enterprise collaboration software in education:

  • allows classes to interact with each other,
  • lets homework assignments to be easily created, discussed and completed
  • enables teachers to make documents, course and reference materials available to students at all times,
  • increases interactive learning with on-the-fly ad-hoc discussions
  • sends out notifications about school events to key stakeholders like parents

With the growing popularity of social media websites like Facebook and MySpace, schools are using tools like Cyn.in to easily transition their students in fun and educating ways.

Smart schools are getting smarter as technology engages students and invites them to help each other in productive ways. Teachers are also having fun learning new ways to communicate with this technology-driven generation. The overall effect is a communication medium that is accessible to both groups and that works using tools that both are already familiar with.

Imagine what happens when students think teachers are cool? Well, teachers aren't sitting at the cool table yet, and students are still banned from the teacher's lounge, but enterprise collaboration software in education is definitely a step in the right direction.

Views: 2,918, Comments: 1

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