If you're using cyn.in in your organization and have a support question, you can email, call or post a ticket on the Cynapse Customer Care portal - whichever is easiest for you. The open source community forums are a great place to get detailed solutions to technical issues you face while using the cyn.in community edition. And If you're evaluating / using cyn.in and need a super quick solution to a problem, just tweet about it with #cynin or address it to @cynin. A Cynapse team member will surely respond to your query in real time with a solution.

The Cynapse team has been actively using Twitter for a long time where we have conversations with thousands of passionate cyn.in users across the world. We listen to what users are saying about our product cyn.in, our company Cynapse and discuss their views on collaboration and Enterprise 2.0 software. Its a huge marketplace out there in Twitter and we listen to the word on the street, are on the look out for spontaneous unsolicited feedback about cyn.in and sometimes for tips on new business. For the uninitiated users, we use it as a channel to educate them about the all the great technological products that we are inventing and the benefits it brings to their business.

Our goal is to help users wherever possible and to make ourselves available such that our customers talk to the real people who are behind the product and get their problems solved. We at Cynapse use Twitter for some of the following:

1. Customer support
2. Open source community support
3. Offer Tips about using cyn.in
4. Engage in conversations with customers and users
   
5. Publish company updates
6. Distribute deals and offers
7. Get feedback and feature requests
8. Evangelize Enterprise 2.0 and collaboration technologies
9. Identify prospects

Everyday we find new ways to help our customers through Twitter ... the possibilities intrigue us. Cynapse has 4 employees using Twitter actively, including the CEO and the CTO.

CEO - Apurva Roy Choudhury-  @apurvarc
CTO - Dhiraj Gupta - @dhiraj
COO - Viraf Sarkari - @viraf
Business Director - cyn.in - Romasha Roy Choudhury - @romasha

Follow us on twitter, introduce yourself and interact with us. We'd love to listen to your ideas, opinions, feedback or simply converse :)

Aside from the complex deployment, challenging back up-restore and an unusable interface for end users, Sharepoint is EXPENSIVE! A recently released market study conducted by Information Architected found that half of the organizations using Sharepoint experienced more effort and budget than expected.

While some of you might argue that you already own Sharepoint licenses, it actually requires an army of MOSS components to run along with it for a successful implementation. These components include (but are not limited to) Windows licenses, SQL Server licenses, base and enterprise CALs, Search servers and the list goes on. Add to this support, upgrade and integration costs, the total cost of ownership (TCO), overtime, simply goes through the roof.

One customer who has now successfully implemented cyn.in, was initially deciding between Sharepoint or cyn.in to be used as their collaboration platform. Listing out feature differences wouldn't work as Sharepoint has it all. The unmeasurable stuff - like Sharepoint's complex user interface that an average non-technical employee would find difficult to use, was not something he was willing to buy in. I used a Sharepoint Price Calculator tool developed by the folks at Bamboo Nation that gives a good ballpark estimate of total licensing expenditures. To my surprise (and the customer's too), Sharepoint pricing turned out to be astoundingly high for a 500 user company!

Here's a snapshot of the Sharepoint pricing:

The one time cost is approximately 91 times that of cyn.in!

If you are looking out for a collaboration platform and are comparing Sharepoint with other products, go ahead and get a ballpark estimation of the implementation cost here: http://community.bamboosolutions.com/blogs/sharepoint-price-calculator/default.aspx