Enterprise 2.0 - Efficient Collaboration and Knowledge Exchange

Posted by romasha 4 years 6 days ago

It is often tricky to justify tangible, monetary benefits of Enterprise 2.0 software to customers. Starting from the age of NNTP, IRC, Email, Enterprise forums and Bulletin boards - these technologies, all concentrate on Increasing collaboration and benefiting from the collective intelligence. How is E2.0 different?

The focus of Enterprise 2.0 software is on the user experience. Enterprise software is complex to use and that makes it suck. The most basic yet the biggest challenge is to persuade employees to use these tools in their daily work. Enterprise 2.0 software inventors are walking that last mile to make these tools more intuitive, facilitating interactions and conversations among people and their knowledge. How? Spend a few minutes to check out the presentation below - published by Oscar Berg & Henrik Gustaffson.

In a very succinct manner this presentation accurately explains what is Enterprise 2.0, it's importance in the Enterprise and how increased level of collaborative working among employees can benefit organizations.


Tags:blogs, Collaboration, cyn.in, Cyn.in v2, Enterprise 2.0, Henrik Gustaffson, KM, knowledge exchange, Knowledge Management, Oscar Berg, teams, Wikis

Views: 1,253, Comments: 0

cyn.in community User Guide published

Posted by romasha 4 years 3 weeks ago
notepad

A comprehensive user guide has been published in the cyn.in community wiki for users to get started with using the collaboration software.

The User Guide sections include:

  1. Getting Started
  2. Anatomy of a cyn.in site
  3. Application views in cyn.in
  4. Adding / Editing applications in cyn.in

The user guide can be accessed here: http://cynin.wiki.sourceforge.net/cyn.in+User+Manual

Apart from the user guide, the community installation video tutorial is also added to the community wiki. Contributions to the cyn.in community documentation for the user and administration guides are welcome.

Tags:Collaboration, community contributions, cyn.in, cyn.in documentation, cyn.in help, cyn.in how to, cyn.in tutorial, cyn.in user guide, cyn.in user manual, Cyn.in v2, Enterprise 2.0

Views: 1,158, Comments: 0

Help is just a Tweet away

Posted by romasha 4 years 5 weeks ago

If you're using cyn.in in your organization and have a support question, you can email, call or post a ticket on the Cynapse Customer Care portal - whichever is easiest for you. The open source community forums are a great place to get detailed solutions to technical issues you face while using the cyn.in community edition. And If you're evaluating / using cyn.in and need a super quick solution to a problem, just tweet about it with #cynin or address it to @cynin. A Cynapse team member will surely respond to your query in real time with a solution.


The Cynapse team has been actively using Twitter for a long time where we have conversations with thousands of passionate cyn.in users across the world. We listen to what users are saying about our product cyn.in, our company Cynapse and discuss their views on collaboration and Enterprise 2.0 software. Its a huge marketplace out there in Twitter and we listen to the word on the street, are on the look out for spontaneous unsolicited feedback about cyn.in and sometimes for tips on new business. For the uninitiated users, we use it as a channel to educate them about the all the great technological products that we are inventing and the benefits it brings to their business.

Our goal is to help users wherever possible and to make ourselves available such that our customers talk to the real people who are behind the product and get their problems solved. We at Cynapse use Twitter for some of the following:

  1. Customer support
  2. Open source community support
  3. Offer Tips about using cyn.in
  4. Engage in conversations with customers and users
  5. Publish company updates
  6. Distribute deals and offers
  7. Get feedback and feature requests
  8. Evangelize Enterprise 2.0 and collaboration technologies
  9. Identify prospects

Everyday we find new ways to help our customers through Twitter ... the possibilities intrigue us. Cynapse has 4 employees using Twitter actively, including the CEO and the CTO.

CEO - Apurva Roy Choudhury-  @apurvarc
CTO - Dhiraj Gupta - @dhiraj
COO - Viraf Sarkari - @viraf
Business Director - cyn.in - Romasha Roy Choudhury - @romasha

Follow us on twitter, introduce yourself and interact with us. We'd love to listen to your ideas, opinions, feedback or simply converse :)

Tags:Apurva Roy Choudhury, customer support, cyn.in, cynapse, Dhiraj Gupta, Enterprise 2.0, microblogging, open source, Romasha Roy Choudhury, twitter, Viraf Sarkari

Views: 3,807, Comments: 0

Intel-backed SuiteTwo (SpikeSource) shuts down, cyn.in offers discount and migration

Posted by romasha 4 years 17 weeks ago

Its sad to see Intel backed SuiteTwo (SpikeSource) discontinue services due to shortcomings in implementations of social software for businesses. We at Cynapse want to help SuiteTwo customers find a comprehensive solution in cyn.in.

For SuiteTwo customers who wish to switch to another behind-the-firewal or SaaS Enterprise collaboration suite, cyn.in will help in data migration and offer a 25% discount on any of the cyn.in Editions. Just drop us a mail at sales at cynapse dot com before end of March 2009 and we'd be glad to help.

cyn.in is the only provider of an Appliance and a SaaS model for collaboration within the enterprise. While SuiteTwo offered a loose integration between the three applications bundled, cyn.in provides out-of-the-box collaboration with wikis, blogs, file repositories, Twitter-like-status messages, instant discussions, shared calendars and more. Some of the advantages of cyn.in compared to SuiteTwo are:

  1. Seamlessly integrated applications under a secure single platform
  2. Notifications across the system to a desktop client or via email
  3. No user based pricing with complete professional support

For businesses who wish to use the open source edition can download and setup the community edition for free.

To sign-up for the 25% discount and migration to cyn.in, mail us at sales at cynapse dot com

Tags:Collaboration, cyn.in, cynapse, Enterprise 2.0, Intel, SaaS, Spike Source, Suite Two

Views: 1,942, Comments: 1

PCQuest: Beat the Slowdown with cyn.in

Posted by romasha 4 years 17 weeks ago

With the economic downturn, businesses are reviewing their ambitious and expensive software implementation plans and spends in a new light. CIO's of leading enterprises are looking at Open source and SaaS technologies as an option to combat the slowdown.

pcquest-cynin-front-back

PCQuest - India's leading technology magazine, is advising CIOs to adopt open source technologies to avoid large upfront investments and beat the recession, in the January 2009 edition. We were thrilled to see that PCQuest is recommending cyn.in to be used for collaboration in enterprises.

Cyn.in can be used for collaboration, managing your electronic documents, images, and maintain proper work flow. This software offers a number of collaboration tools such as blogs, micro blog, discussion, wiki, etc. A desktop client is also available for Windows, Linux and Mac, which gets installed on the system and does not require you to visit web pages regularly to keep yourself updated. For example, whenever someone uploads a file or puts a comments, the user will just receive a pop up, and then he can visit the site.

cyn.in has all the features suited for Enterprise collaboration. Its easy to install and setup, at the same time, the simple user interface makes it easy for adoption- the most critical factor for software success in organizations. The price is reasonable and companies can go with the SaaS edition or the Enterprise Edition with complete support.

Rakesh Sharma at PCQuest has done an impressive quick start guide for installing and starting off with cyn.in. The following points are outlined in the installation guide:

  1. cyn.in Installation (An installation video is also available here: http://blog.cynapse.com/how-to-setup-cynin-vmware-appliance-community-edition)
  2. cyn.in Configuration - Setting up the VMware appliance
  3. User managment in cyn.in - adding/deleting users
  4. Adding Spaces in cyn.in
  5. Adding Smart Views in cyn.in

Read the complete article here: http://pcquest.ciol.com/content/enterprise/2009/109010104.asp

 

Tags:Collaboration, cyn.in, cyn.in reviews, Cyn.in v2, Enterprise 2.0, open source, PCQuest, quick start guide, setup guide, vmware

Views: 1,161, Comments: 0
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