Posted by romasha 1 year 20 weeks ago

If you're using cyn.in in your organization and have a support question, you can email, call or post a ticket on the Cynapse Customer Care portal - whichever is easiest for you. The open source community forums are a great place to get detailed solutions to technical issues you face while using the cyn.in community edition. And If you're evaluating / using cyn.in and need a super quick solution to a problem, just tweet about it with #cynin or address it to @cynin. A Cynapse team member will surely respond to your query in real time with a solution.


The Cynapse team has been actively using Twitter for a long time where we have conversations with thousands of passionate cyn.in users across the world. We listen to what users are saying about our product cyn.in, our company Cynapse and discuss their views on collaboration and Enterprise 2.0 software. Its a huge marketplace out there in Twitter and we listen to the word on the street, are on the look out for spontaneous unsolicited feedback about cyn.in and sometimes for tips on new business. For the uninitiated users, we use it as a channel to educate them about the all the great technological products that we are inventing and the benefits it brings to their business.

Our goal is to help users wherever possible and to make ourselves available such that our customers talk to the real people who are behind the product and get their problems solved. We at Cynapse use Twitter for some of the following:

  1. Customer support
  2. Open source community support
  3. Offer Tips about using cyn.in
  4. Engage in conversations with customers and users
  5. Publish company updates
  6. Distribute deals and offers
  7. Get feedback and feature requests
  8. Evangelize Enterprise 2.0 and collaboration technologies
  9. Identify prospects

Everyday we find new ways to help our customers through Twitter ... the possibilities intrigue us. Cynapse has 4 employees using Twitter actively, including the CEO and the CTO.

CEO - Apurva Roy Choudhury-  @apurvarc
CTO - Dhiraj Gupta - @dhiraj
COO - Viraf Sarkari - @viraf
Business Director - cyn.in - Romasha Roy Choudhury - @romasha

Follow us on twitter, introduce yourself and interact with us. We'd love to listen to your ideas, opinions, feedback or simply converse :)

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Posted by romasha 1 year 35 weeks ago

An extensive review of the cyn.in desktop client was featured in the Technology section of NYTimes. The article written by Sarah was syndicated from ReadWriteWeb. Here's a snippet from the article:

The cyn.in client is beautiful implementation of how microblogging could and perhaps should) work for businesses, but it's the client's integration with the cyn.in team collaboration suite that makes it so worthwhile.

Other enterprise microblogging clients include Yammer, Present.ly, and Status, but none offer an integrated collaboration suite, too. Cyn.in is open source, but it can also be purchased as a hosted service or as an enterprise appliance.

We're thrilled to have the attention and delighted that people are really liking the new cyn.in desktop client. Our team works incredibly hard and consistently to deliver high-end technology that is usable and beautiful at the same time. Thanks for the great review, Sarah!

You can read the full review here

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Posted by romasha 1 year 41 weeks ago

Microblogging has become quite a rage these days. Twitter, identi.ca, Jaiku (now acquired by google) are microbloging services that have seen a viral adoption growth since the last couple of years.

Recently, we saw a lot of enthusiasm and discussion about using statuslogging / microblogging tools in the enterprise. While not all have been positive reactions, and the fact that microblogging essentially provides an entirely new communication model to the masses, known to us geeks as the 'publish - subscribe' model, very well explained here, makes it a sort of a paradigm shift for formal communication requirements.

We all know how much businesses hate paradigm shifts, especially when it does not translate directly to increase in revenue. More over, most of these talked about tools are publicly hosted, causing the compliance and security departments to discourage them.

So does the enterprise need another communication tool that lets them publish what they are doing at a given time to people / peers who would be interested in knowing?

We think so.

We have been successfully experimenting with various collaborative applications using status logs with XMPP for a few years now. Status messages have been common over IM platforms, just that they have only been used towards realtime presence. We created various custom applications for various organizations around presence & status logging over their internal IM network, to solve business specific problems such as task reporting, attendance monitoring and sales force geo presence reporting. And since the release of cyn.in v2, we have been working on integrating status logging into cyn.in, such that we could introduce a 'paradigm shifting' model of communication to businesses, without intimidating business users with new technology concepts and jargon. The upcoming cyn.in version 2.1, introduces statuslogging seamlessly integrated into the cyn.in platform, and it's various applications like the wiki, the file repository, etc. We think the success of the whole microblogging application model revolves around integration. Twitter is successful because of the various ways it integrates into tools that people use every day, such as instant messaging, desktop widgets, social network platforms, etc. Similarly we realized that an enterprise version of twitter would really work only if very contextually integrated into the tools that their teams already use for collaboration. Our customers spend significant time on their cyn.in systems collaborating with each other. With cyn.in v2.1, status messages have been tightly integrated into all of cyn.in's applications. Our partners (a growing number since we re licensed cyn.in to be open source software) are using cyn.in as a platform to further build vertical specific collaborative applications, will be able to leverage status messages within their applications with easy to integrate APIs. Status logs thus further extend the 'user context' in cyn.in, an area that has been our key focus. Status messages in cyn.in also have threaded discussions within them, making status messaging the best way to start a conversation! We, and a select few of our enterprise customers, have also been testing the initial versions of the cyn.in desktop, codenamed 'Stacker' since the past six months. Though i cannot reveal much about the stacker at this time, I will say that it does some interesting things with status messages, and sort of blurs the lines between web based collaboration and desktop communication tools like the IM. cyn.in v2.1 releases soon this month. Stay tuned for more updates. I look forward to hearing your opinions.

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