Help is just a Tweet away

Posted by romasha 4 years 9 weeks ago

If you're using cyn.in in your organization and have a support question, you can email, call or post a ticket on the Cynapse Customer Care portal - whichever is easiest for you. The open source community forums are a great place to get detailed solutions to technical issues you face while using the cyn.in community edition. And If you're evaluating / using cyn.in and need a super quick solution to a problem, just tweet about it with #cynin or address it to @cynin. A Cynapse team member will surely respond to your query in real time with a solution.


The Cynapse team has been actively using Twitter for a long time where we have conversations with thousands of passionate cyn.in users across the world. We listen to what users are saying about our product cyn.in, our company Cynapse and discuss their views on collaboration and Enterprise 2.0 software. Its a huge marketplace out there in Twitter and we listen to the word on the street, are on the look out for spontaneous unsolicited feedback about cyn.in and sometimes for tips on new business. For the uninitiated users, we use it as a channel to educate them about the all the great technological products that we are inventing and the benefits it brings to their business.

Our goal is to help users wherever possible and to make ourselves available such that our customers talk to the real people who are behind the product and get their problems solved. We at Cynapse use Twitter for some of the following:

  1. Customer support
  2. Open source community support
  3. Offer Tips about using cyn.in
  4. Engage in conversations with customers and users
  5. Publish company updates
  6. Distribute deals and offers
  7. Get feedback and feature requests
  8. Evangelize Enterprise 2.0 and collaboration technologies
  9. Identify prospects

Everyday we find new ways to help our customers through Twitter ... the possibilities intrigue us. Cynapse has 4 employees using Twitter actively, including the CEO and the CTO.

CEO - Apurva Roy Choudhury-  @apurvarc
CTO - Dhiraj Gupta - @dhiraj
COO - Viraf Sarkari - @viraf
Business Director - cyn.in - Romasha Roy Choudhury - @romasha

Follow us on twitter, introduce yourself and interact with us. We'd love to listen to your ideas, opinions, feedback or simply converse :)

Tags:Apurva Roy Choudhury, customer support, cyn.in, cynapse, Dhiraj Gupta, Enterprise 2.0, microblogging, open source, Romasha Roy Choudhury, twitter, Viraf Sarkari

Views: 3,899, Comments: 0

cyn.in in the Spotlight

Posted by romasha 4 years 11 weeks ago

Express Computer Magazine, India's Only leading IT Business Weekly, featured cyn.in in their Spotlight Section in February. Renuka Vembu, has in a succinct manner summarized Cynapse's history and philosophy of developing products. It can easily be summed up in a very famous quote by Charles Darwin:

"It is not the strongest of the species that survive, not the most intelligent, but the one most responsive to Change"

A really nice article about Cynapse's founder Apurva Roy Choudhury. Do read the full article here: http://www.expresscomputeronline.com/20090223/management04.shtml

This interview was done in December. cyn.in now has over 20K installations of the open source community edition across the world.

Tags:Apurva Roy Choudhury, Collaboration, cyn.in, cyn.in reviews, Cyn.in v2, cynapse, Express Computer Online, IT Business Weekly, open source

Views: 2,171, Comments: 0

App+frica loves cyn.in - is the top scorer in their review of 15 Project Management Intranet applications

Posted by romasha 4 years 16 weeks ago

Jonathan Gosier of Appfrica.net, in his search for a simple, customizable self-hosted Project Management Intranet for his company, configured 15 popular applications and found cyn.in to be an invincible winner!

His requirement was pretty straight forward, an open-source self-hosted system that allows for internal messaging, group knowledge sharing, task assignment and works in countries where 'always connected' to the internet is still a luxury. In his quest, he first researched the possible options, shortlisted to the 15 and then went ahead and installed/signed-up/demo-ed/tested all the applications meticulously to see how they stand up to their claims.

Here's what he says about cyn.in:

Cynapse is an interesting initiative. They offer a free self-hosted open-source edition, a hosted SaaS (software as a service) version at $99 and a self-hosted enterprise edition that offers unlimited users and the option for doing things like running it behind company firewalls or cloud storage systems like EC2. The functionality goes a step beyond all the other products on this list by offering things like mind-mapping, instant messaging, and blogs. Beyond, that it’s hands down the best looking of the whole lot...

The applications compared are rated based on functionality, pricing, usability, design, ease of installation and delivery models. Below is the consolidated scoreboard for all applications compared by Appfrica - 1 is the lowest score and 5 is the highest.

Application
 Design Usability Ease of Installation
 Self-hosted/Server/Offline Edition
 Multi-tiered Pricing
 Functionality Open source Overall Score
Basecamp 5
5
5 1 5 4 1 3.7
Zoho 5 5 5 2 5 5 1
4
Google Apps
 5 5 5 1 5 5 1
3.9
Zimbra
 5 5
5 5 5 5 5 5
ActiveCollab
 5
5
5
5 5 5
1
 4.4
ProjectPier and Open Goo
 5 3 5 5 5 1 5
3.7
Dot Project
 1 5 5 5 5 3 5 4.1
cyn.in 5 5 5
5 5 5 5 5
Confluence 3 4 4 4 2 3 1 3
Rockclimbr 5 5 5
5 5 4 5
4.9
Yammer / Noodle / Present.ly 4 5 4 1 4 4 1 3.3
Collabtive 2 5 5 5 5 4 5
4.4
Trellis Desk
 4 5 5 5 5 4 5 4.7
Achievo 0 0 0 5 5 1 5 2.3
Product Planner
 5 5 2 1 5
4
1
3.3

What makes cyn.in the winner according to him:

Zimbra, Cyn.in and ActiveCollab are definitely the top scorers and the two best self-hosted project management systems I could find. They all look good and have the features I need. What really sets the latter two apart is pricing, ActiveCollab is $99 per year while Cynapse asks $0.00 for their open source version which isn’t quite as easy to install. But if it saves me $100, I have no problem with that. So the winner, in my book, is Cyn.in (Cynapse)!

Do check out the extensive comparison here: http://appfrica.net/blog/archives/1519

Thanks Jonathan, for the detailed comparison. I am sure this will be useful to a lot of people looking for self-hosted project management / intranet applications.

Tags:ActiveCollab, basecamp, Collaboration, confluence, cyn.in, cyn.in reviews, google apps, intranet, open source, project management, SaaS, Zimbra, zoho

Views: 2,481, Comments: 2

PCQuest: Beat the Slowdown with cyn.in

Posted by romasha 4 years 21 weeks ago

With the economic downturn, businesses are reviewing their ambitious and expensive software implementation plans and spends in a new light. CIO's of leading enterprises are looking at Open source and SaaS technologies as an option to combat the slowdown.

pcquest-cynin-front-back

PCQuest - India's leading technology magazine, is advising CIOs to adopt open source technologies to avoid large upfront investments and beat the recession, in the January 2009 edition. We were thrilled to see that PCQuest is recommending cyn.in to be used for collaboration in enterprises.

Cyn.in can be used for collaboration, managing your electronic documents, images, and maintain proper work flow. This software offers a number of collaboration tools such as blogs, micro blog, discussion, wiki, etc. A desktop client is also available for Windows, Linux and Mac, which gets installed on the system and does not require you to visit web pages regularly to keep yourself updated. For example, whenever someone uploads a file or puts a comments, the user will just receive a pop up, and then he can visit the site.

cyn.in has all the features suited for Enterprise collaboration. Its easy to install and setup, at the same time, the simple user interface makes it easy for adoption- the most critical factor for software success in organizations. The price is reasonable and companies can go with the SaaS edition or the Enterprise Edition with complete support.

Rakesh Sharma at PCQuest has done an impressive quick start guide for installing and starting off with cyn.in. The following points are outlined in the installation guide:

  1. cyn.in Installation (An installation video is also available here: http://blog.cynapse.com/how-to-setup-cynin-vmware-appliance-community-edition)
  2. cyn.in Configuration - Setting up the VMware appliance
  3. User managment in cyn.in - adding/deleting users
  4. Adding Spaces in cyn.in
  5. Adding Smart Views in cyn.in

Read the complete article here: http://pcquest.ciol.com/content/enterprise/2009/109010104.asp

 

Tags:Collaboration, cyn.in, cyn.in reviews, Cyn.in v2, Enterprise 2.0, open source, PCQuest, quick start guide, setup guide, vmware

Views: 1,196, Comments: 0

cyn.in featured on the Adobe AIR blog

Posted by romasha 4 years 24 weeks ago

Robert Christensen and the Adobe AIR team simply love the new cyn.in desktop client. He has written a very comprehensive post about the cyn.in Desktop on the Adobe Blog. Here's a snippet of what he says:

The cyn.in desktop client is a beautiful new Adobe AIR application designed to improve collaboration between teams. The application, created by Cynapse, includes a variety of powerful features designed to make communication and collaboration easy

Thanks for the mention, its great to know you liked it. We are honored to be featured on the Team blog of Adobe.

Read the full post here: http://blogs.adobe.com/air/2008/12/adobe_air_powered_cynin_deskto.html

 

Tags:Adobe AIR, Collaboration, cyn.in, cyn.in desktop, cyn.in reviews, Cyn.in v2, open source, Robert Christensen

Views: 3,074, Comments: 0
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