This page covers the most frequently asked questions related to the licensing, purchase, payments, support services and upgrades of cyn.in. If you have a question that is not answered below, please feel free to contact us.

• + - Pricing and Ordering

• • Q. How much does cyn.in cost ?
    • Answer: cyn.in is offered in an On-Premise model that you can host behind your firewall and a Software as a Service (SaaS) model for as low as $99/month for unlimited number of users. For detailed pricing please see the pricing page.
  • Q. Do you offer discounts?
    • Answer: Yes, We do offer discounts, but only to academic, non profit, and government organizations. If you are a non-profit or academic institution, you can send us a mail at This e-mail address is being protected from spambots, you need JavaScript enabled to view it or fill up the form with your details here.
      
  • Q. Are there any taxes applicable ?

    • Answer: Cynapse is an India based company.

      Cynapse must collect Service Tax (ST) (+12.36% on professional services) and Value Added Tax(VAT) (+4.00% on product list price) from all India based customers. No other taxes are collected by Cynapse.

  • Q. Are there any discounts for academic or government organizations ?
    • Answer: Yes, Please mail us on This e-mail address is being protected from spambots, you need JavaScript enabled to view it
  • Q. Can i request a custom quote ?

    • Answer: Yes, Sure you can request for a custom quote, if you have specific requirements that not being satisfied by our plans. Please follow this link to request for a custom quote. If you have an RFP, you can again mail it to us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it

  • Q. What is the difference between cyn.in community edition and enterprise versions ?

    • Answer: cyn.in community edition has the most recent and high end technology contributed by the Cynapse team and the cyn.in community. The community edition can be used by users who wish to evaluate the cyn.in technology. The features might be in beta and untested, hence might make the system unstable. On the other hand, the cyn.in enterprise versions are tested, QA checked, certified with complete enterprise support . For a detailed comaprision please follow this link

  • Q. Is cyn.in open source ? How does it affect me ?
    • Answer: Yes, cyn.in is an open source software distributed under the GNU GPLv3 license. According to this license you have complete access to the code and you are free to modify the code. However, you would need to comply with the GPL's requirements around retaining the "Appropriate Legal Notices", both in the source code and on the user interface.
    • In the case of the cyn.in Community Edition, these are the "Powered by cyn.in" and "A Cynapse Invention"logo, the original copyright notices and any disclaimers. If the display of the logos are not reasonably feasible for technical reasons, the Appropriate Legal Notices must display the words "Powered by cyn.in" AND "A Cynapse invention". You will need to clearly indicate that the software is a modification of original code and the date the modification was created. To know about open source benefits please visit the open source benefits page.
  • Q. Can i host cyn.in in my company network behind a firewall ?

    • Answer: Yes, cyn.in can be hosted behind a company firewall. Please check cyn.in enterprise on-premise page.

  • Q. We do not have IT staff to manage and administer our cyn.in servers, how can we use cyn.in ?

    • Answer: cyn.in on-demand has been specifically designed to cater to requirements of organizations like yours. cyn.in is also available as an on-demand Software as a Service model where cyn.in is hosted in a state of art secured data center and is monitored and maintained by qualified Cynapse Support Personnel. For more details please check cyn.in on-demand offerings. Please visit this page to know more about benefits of SaaS.

  • Q. Is cyn.in available on-demand ?
    • Answer: Yes, Please check cyn.in on-demand offerings.
      
  • Q. What is the order execution process ?
    • Answer: For On-premise appliances once the payment is made the appliance is immediately made available for download in Downloads section of the Cynapse Customer Care Portal. For on-demand systems, resources are allocated within 72 hours, once the payment is made.
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• + - Payments

• • Q. What are the acceptable modes of payment ?

    • Answer: Cynapse accepts payment in following 2 methods

      1. Credit-card : Cynapse accepts all credit cards via a secured online payment gateway.

      2. Bank Transfer : You can also do a bank transfer to Cynapse's bank account directly. Please check this page for the details required for a bank transfer

  • Q. How is the software distributed ? Will get the media for cyn.in ?

    • Answer: We at cynapse deliver by electronic distribution channel only i.e. via internet downloads, however if you would require a media for your copy of cyn.in please fill this form to request the same.

  • Q. Can we get a refund or have an acceptance period in case we are not happy with the product?

    • Answer: No, Cynapse has a strict no refund policy, however you can avail for a 30 day fully functional trial of cyn.in

• + - Upgrade

• • Q. How do i upgrade from community edition to enterprise edition ?

    • Answer: Please buy an enterprise license from here inorder to upgrade from community edition to enterprise edition

    Q. I need to configure my package of my on-demand cyn.in, Can i do that?

    • Answer: Please visit the Cynapse Customer Care Portal and follow these instructions in order to configure your package of on-demand cyn.in.

• + - Support

• • Q. What are the support availability timings ?

    • Answer: Support is currently available during local hours India (IST i.e. GMT +530) time between 10:30 a.m. to 8:30 p.m.

  • Q. Can i request a feature ?
    • Answer: Sure, you can request a feature via the customer care portal.
  • Q. I have found a bug, how do i report the same ?

    • Answer: You can report bug by raising a support ticket via the customer care portal.

• + - Licensing

• • Q. I no longer require support or upgrades, am i required to pay inorder to use ?

    • Answer: No, On non-renewal of enterprie license you will no longer be entitled to receive upgrades,updates and support, however you can continue to use cyn.in perpetually.

    Q. I am looking at cyn.in in a clustered scenario,how many licenses will i need to buy ?

    • Answer: cyn.in enterprise license is charged on a per instance basis. you will be required to purchase additional licenses for each clustered node in the cluster.

• + - Customization

• • Q. Is customizaton possible ?

    • Answer: Yes, Customization is possible at various levels. Please fill up the form here to contact sales for details on our customizations services

  • Q. How can i get services to customize cyn.in for my requirements ?
    • Answer: Please fill up the form here to contact sales for details on our customization services

• + - Professional Services

• • Q. How do i get professional services for cyn.in ?

    • Answer: Please fill up the form here to contact sales for details on professional services offerings.

• + - Partners

• • Q. Is it possible to have a OEM or reseller relationship for cyn.in ?

    • Answer: Yes, Please fill up the form here to contact sales for details on OEM or Reseller Partnership program.

  • Q. We are an ISP, how can we offer cyn.in to our customers?

    • Answer: Yes, Please fill up the form here to contact sales for details on ISP Partnership program.