Ensure optimum performance with the packaged Active Support System with cyn.in small business and enterprise editions.

As a cyn.in customer your satisfaction is our highest priority. cyn.in's active support offers the technical expertise and experience you need to make your investment in our technology, successful. Our depth of technical knowledge gives us an edge to easily deploy, maintain cyn.in implementations and quickly respond to complex problems.

All cyn.in active support customers have access to software upgrades, patches, community discussions, blogs and extensive product documentation that help you use the product effectively. Our team of technologists, product specialists and experts provide technical support to customers in each of our product offerings.

Following are the features of the active support system offered to our cyn.in Small Business and Enterprise customers:

Our promise to help you improve your business productivity beyond the install

To make certain that you are satisfied with your investment in cyn.in, we give you the advantage of our support team that you can rely on to help resolve your problems immediately. Our team of experts provide go live assistance, keep you updated with the latest updates and provide you support with your upgrade. When you upgrade the only thing on your mind is how will you migrate to the new version. We help you with the migration between upgrades until you feel comfortable with the new version.

Robust software

cyn.in is open source and has enormous contributions from the community. Expert developers with brilliant ideas help shape cyn.in. Contributions do not make it to the Enterprise and Small business editions, unless they are passed through various test cycles. cyn.in only distributes robust, stable certified versions of the software for the commercial editions.

Work with expert engineers to solve problems efficiently

Get the right information at the right time

No one knows cyn.in better than we do. Thats why we are able to provide several unmatched ways to help ensure that your cyn.in installation continuously delivers value. Enterprise edition customers additionally get a greater intensity of hands-on attention with Email, Phone and Web meeting support so you have priority access to in-depth technical skills. Issue tracker access is also made available to the enterprise users to track how their issues are being resolved.

Powerful online help

Some problems can be easily handled by you if you know where to look for answers. cyn.in's online help center provides round-the-clock access to an extensive knowledge base. User manuals, tutorials, FAQs along with special video demonstrations and guides for immediate access to solutions.

On-site support

For mission critical situations, we offer hands on support to get your cyn.in up and running as soon as possible. On-site support depends on the criticality of the case and is offered to enterprise customers only.

Take the Next Step: Buy the cyn.in Enterprise Edition now to avail the full spectrum of services from cyn.in to benefit your organization.