FAQ

Yes, Each Space has a unique bookmarklet which shares links directly into its Space.

Yes, you can move or copy an object created in any Space with another. In order to move or copy follow the below mentioned steps.

1. Login using site administrator privileges.
2. Go to the contents tab in the Main Space.
3. Select the objects that you wish to move. Click "Cut" button
4. Navigate to the Consumers Space, contents tab, Click "Paste" button.

No, Creating of public space is not allowed by design. cyn.in is meant for authenticated users access only.

To delete all items in the recycle bin follow the below mentioned steps.

1. Login using siteadmin privileges.
2. Click on Administration Menu in the topbar with the gear icon and choose "Recycle Bin"
3. Click on "contents" tab
4. Select "All"
5. Click on "Delete" Button.

No. Status messages cannot be prefixed with @ or D or any other Twitter prefixes.The status messages are threaded like email, As opposed to non-threaded like twitter.

Admins can delete Status Updates by going into the contents view of the messages. Please follow the steps below:

1. Click on the profile of the user whose Status message you wish to delete
2. Click on the Contents view
3. Select the status messages you wish to delete by checking the check boxes next to the status message.
4. Click on the Delete button at the bottom

You can create an event by adding a New event. In the event you can add the existing users in your cyn.in site as Attendees of the event.



Once you've created an event, the members of your cyn.in site will get notified about the event in the following two ways:

1. The desktop client - any new activity that happens on the site, automatically shows as an update in the desktop client. The item bubbles to the top and the users can see the new event.
2. Email subscription - If the users have subscribed to the space via email alerts, your event details will be automatically mailed to them

This is the default setting out-of-the-box that comes with cyn.in. You can specify the from address that will be used by the cyn.in system to send emails in the "Mail Setup" screen when you login as siteadmin.

The "Send This" interface only allows a single email to be sent at a time - you'll have to use the form multiple times to notify multiple people. Cyn.in does not have a multi-email sending interface, currently.

Microblogging in cyn.in has discussions so that you can discuss and these conversations persistent in the system. These conversations are immediately indexed and are searchable and act as a knowledge base for future use.

To edit a blog entry once it's posted, the post creator can simply click the edit link, when viewing the single blog entry. This appears in the gray action bar below the blue title bar. When you hover over an item in the All Updates list view you get an Edit link (if you have the rights) which will also take you to the normal Edit screen.

To delete a blog entry (or any other content type for that matter) a user needs to have edit rights on it's container (Space or Root). This is by design - only people who can control the Space (by having the Can Edit permission) can delete objects that are residing in it. Editing is easier - all members of a space who have the Can Add permission can edit other people's items as well. Again this is by design because this facilitates easier updates and collaboration between users. The edit operation is completely safe because all content is versioned and can be rolled back to earlier states easily.

People with manager role (like siteadmin) directly get to delete objects (with confirmation prompt) from the Actions menu that appears in the gray action bar - this will work with all objects (including containers like Spaces) so do be careful with this.

Space Owners or users with Edit permissions can delete objects from the bulk management screen that is linked from the Contents button - again available from the gray action bar, when you're looking at a Space for which you have the Can Edit permission or you are the owner. Note that there's no confirmation for the Delete action in this screen.

Click edit on the item, Click force unlock if you have to, and Save, that should release the lock and you'll be able to cut the Space.

1. Download and install Converter on the VM you wish to re-size. Also, you can run Converter remotely if you have the Enterprise version.
2. Select your Source Type, either "Physical machine," if you are running it directly on the VM or "ESX Server or VirtualCenter virtual machine," if you are running it remotely.
3. On the Source Login screen select either "This local machine" if you are running it directly on the VM, or your ESX/VC server login if you are running it remotely. In addition select the source VM if you are running it remotely.
4. When the Source Data screen appears it will display all the disks that the VM has assigned to it. Here is where you can resize your disks, choose to select volumes and re-size and then select one of the options, (i.e. 'Type Size in GB') and enter a new size. If you are decreasing the size of the disk you must enter a value larger then the total amount of disk space that is currently in use on the disk. For example if you had 8GB of data on a 24GB disk on your original server, you must enter a value greater then 8GB for the new size.
5. Next, select a Destination ESX host which will typically be the same host as the source the VM is on. Then assign a name for the VM (name must be different from the source, you can rename it afterwards once you delete the source server), then select a data store to put the VM on, a network for the VM and finally click Finish to begin the process.
6. The time it takes to complete will vary based on how much data is stored on the source server. Once it completes you can power off your source VM, power on the newly created VM and verify that it is working correctly. Afterwards you can delete the original source VM and rename the new VM to match the original name.

The Flash upload was becoming un-dependable for uploading files and in 3.0 version of Cyn.in we are dropping flash upload support and instead we are releasing WebDAV which is much more dependable as it maps as a network web drive and can do both upload and download with familiar explorer interface.

If you do not allow view access on a higher level Space to someone and then allow them view/add access on any inner Space, they will have the permissions to get to the Space and work there, but no visible mechanism of actually getting there because all navigation mechanisms also follow permission structuring. It is recommended practice that in a Space where someone has elevated permissions like in your case, they should have a minimum of View permission to the full chain of Spaces above it. That way, the navigation can show the links correctly. If you give your office manager Can View permission on the above levels of Spaces from the target Space, she will get the Spaces menu to work as expected.

The Import button appears in the Manage Contents view. Click on Contents action link (comes next to Edit on a Space or on /root if you are Manager). If a Space is empty you'll have to add an item in it before the Import link appears. On click on this button a form appears where you can upload a zip file.

Do have a look at the styles drop down - this will give you preformatted styling for size, and other attributes. 

We do not have font, size control directly by end - users, by design. This is to ensure font compliance across all content. Further styles can be added for you, as a customization in the styles drop down. You can add them yourself as well, if you want, in the Visual Editor settings in the cotrol panel - but a little bit of tech knowledge is required, as this uses CSS based styling.

They are coming up as red, after deletion to signify that they are deleted. When items are deleted they are moved to the recycle bin to prevent data loss by direct, permanent deletion. These deleted items only show up to people with the Manager permission given at the site-wide level (in the user management screen) because they can administer the Recycle Bin. To delete the items permanently:

1. Click on Administration in the left bar to open the Administration accordion
2. Click on Recycle Bin, the second last link
3. Click on Contents to switch to bulk management view
4. Select the items you wish to delete permanently
5. If you have more items than what fits on a page, you'll also get a Select: All link at the bottom to select all items across all pages
6. Press Delete

Yes, The correct way would be to create space for each customer and manage content inside using categories. Follow the steps below if you are required to provide your customers an work area in your site for collaboration.

Securing your Main space from customer edits. 

1. Login in to your cyn.in site using site administrator rights 
2. Click on sharing tab, UnSelect "Inherit permissions from higher levels" 
3. Click on Save
4. Unselect "Can Add" for "Logged-in" users
5. Click on Save

Creating a group for your customer. (this is required if your customers requires multiple logins in the collaboration area for all customer contact persons)

1. Login in to your cyn.in site using site administrator rights
2. Click on Manage Menu icon in the topbar (Hint: next to help icon)
3. Click on Group Management option, you will be presented with groups overview page 
4. Click on "Add New Group", Fill in the groups details
5. Click "Save"

Creating a space for your customer

1. Click on New Menu Button in the topbar (Hint: Big Green +) and choose Space
2. "Add Space" options are presented, Fill in the Space details
3. Click Save, You will be directed inside the newly created space.

Securing your newly created Customer space to allow only members of customer group to access content in the Space. 

1. Click on sharing tab in your new created space.
2. Search for the newly created customer group.
3. Select options "Can Add" "Can Edit" and "Can View" against the Customer group.
4. UnSelect "Inherit permissions from higher levels" and Unselect "Can Add" and "Can View" for "Logged-in" users
5. Click on Save.

Creating a user for your customer.

1. Click on Manage Menu icon in the topbar (Hint: next to help icon)
2. Click on User Management option, you will be presented with USers overview page 
3. Click on "Add New User", Fill in the user details (Please Note: Registering users sends an email inviting user to activate their account on the cyn.in site and set their respective passwords)
4. Click "Save"

Assigning customer user to the customer group

1. Click on Manage Menu icon in the topbar (Hint: next to help icon)
2. Click on User Management option, you will be presented with Users overview page.
3. Search for the newly created customer user.
4. Click on the user name of the customer user, you will be presented with user properties for the customer user.
5. Click on group memeberships tab (Hint: Next to user properties tab)
6. Search for the newly created customer group.
7. Select option for the customer user group.
8. Click on "Add user to selected groups"

When the customer user set his/her password and logs in to the site for the first time, the customer user will have access rights to contribute ONLY in the space the customer user has been given permissions. 

Delete '/Users/username/Library/Application Support/Adobe/AIR/ELS/com.cynapse.cyn.in.stacker.9F33B28BAFDA22C754F37D63D7A51B121AB82A90.1' 

(replace username in above folder with your actual mac username)

Cyn.in is offered in an On-Premise model that you can host behind your firewall and a Software as a Service (SaaS) model for unlimited number of users. For detailed pricing and comparison between the different editions, please see the Editions and Pricing page.

Yes, Cyn.in can be hosted behind a company firewall with the Cyn.in On-Premise Enterprise Appliance. For more details on the Cyn.in Enterprise Appliance that is remotely supported, managed and upgraded by Cynapse, please visit the Cyn.in appliance page.

Yes, Please check Cyn.in On-demand offerings.

Cyn.in on-demand has been specifically designed to cater to requirements of organizations like yours. Cyn.in is available in an On-demand Software as a Service model where Cyn.in is hosted in a state of art secured Amazon Cloud and is monitored, maintained, upgraded and backed-up by qualified Cynapse Support Personnel. For more details please check Cyn.in on-demand offerings. Please visit this page to know more about Benefits of SaaS.

Cynapse is an India based company. Cynapse must collect Service Tax (ST) (+12.36% on professional services) and Value Added Tax (VAT) (+4.00% on product list price) from all India based customers. No other taxes are collected by Cynapse.

For On-premise appliances once the payment is made the appliance is immediately made available for download in Downloads section of the Cynapse Customer Care Portal. For on-demand systems, resources are allocated within 72 hours, once the payment is made.

Cyn.in community edition is an unsupported version and has the most recent and high end technology contributed by the Cynapse team and the Cyn.in community. The community edition can be used by users who wish to evaluate the Cyn.in technology. The features might be in beta and untested, hence might make the system unstable.

The Cyn.in Enterprise versions are tested, QA checked, certified with complete enterprise support . For a detailed comaprision please see the Editions page

Yes, Sure you can request for a custom quote, if you have specific requirements that are not being satisfied by our plans out-of-the-box. Please follow this link to request for a custom quote. If you have an RFP, you can mail it to us at sales@cynapse.com

Cyn.in is an open source software distributed under the GNU GPLv3 license. According to this license you have complete access to the code and you are free to modify the code. However, you would need to comply with the GPL's requirements around retaining the "Appropriate Legal Notices", both in the source code and on the user interface. In the case of the cyn.in Community Edition, these are the "Powered by cyn.in" and "A Cynapse Invention" logo, the original copyright notices and any disclaimers. If the display of the logos are not reasonably feasible for technical reasons, the Appropriate Legal Notices must display the words "Powered by cyn.in" AND "A Cynapse invention". You will need to clearly indicate that the software is a modification of original code and the date the modification was created. To know about open source benefits please visit the open source benefits page.

Cynapse accepts payment in following 2 methods

Credit-card

Cynapse accepts all credit cards via a secured online payment gateway PayPal.

Bank Transfer

You can also do a bank transfer to Cynapse's bank account directly. Cynapse recieves payments offline for cyn.in sites by several methods. You can wire transfer us the payment, or use eCheques, or even physical cheques (but that's even slower)

Wire Transfer Instructions

Wire transfers are accepted in our Citibank account. Below are the details:

Beneficiary's Intermediary Bank Name: Citibank N.A. New York (Recipient of MT202)

Beneficiary Name: Cynapse India Pvt. Ltd.

Bank Account No: 10990896

Swift Address: CITIUS33

Please remit the funds to the intermediary bank (details above) with instructions to credit to the below account.

Beneficiarys Bank: Citibank N.A. Mumbai (Recipient of MT100)

Beneficiary Name: Cynapse India Pvt. Ltd

Bank Account No: 0703176119

Swift Address: CITIINBX

Routing No.: ABA 021000089

If you've already made the transfer, please provide any transaction identifier numbers, this helps us update your account quicker. If you'd like to leave us any instructions send us a mail.

Your billing information, cyn.in site details, and requested changes have already been recorded and are not required to be typed out. When we update your site, you will be notified of all changes by email.

No, Cynapse has a strict no refund policy, however you can avail for a 30 day fully functional trial of Cyn.in

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We at Cynapse deliver by electronic distribution channel only i.e. via internet downloads, however if you would require a media for your copy of Cyn.in please drop us an email at support@cynapse.com to request the same or you can get in touch with us via the Cynapse Customer Care Portal

Sure, we are always looking out for feature requests for Cyn.in. You can request a feature via the customer care portal or through the community.

You can report bug by raising a support ticket via the customer care portal or discuss it in the community.

Support is currently available during local hours India (IST i.e. GMT +530) time between 10:30 a.m. to 8:30 p.m.

Yes, Customization is possible at various levels. Please fill up the form here to contact sales for details on our customizations services

Please fill up the form here to contact sales for details on our customization services

Please buy an enterprise license from here in order to upgrade from community edition to enterprise edition

Please visit the Cynapse Customer Care Portal and follow the instructions in order to upgrade your package of on-demand Cyn.in.

No, On non-renewal of enterprise license you will no longer be entitled to receive autmatic upgrades, updates and 24 x 7 support. However you can continue to use Cyn.in perpetually.

Cyn.in enterprise license is charged on a per instance basis. You will be required to purchase additional licenses for each clustered node in the cluster.

Yes, Please fill up the form here to contact sales for details on OEM or Reseller Partnership program.

Yes, Please fill up the form here to contact sales for details on ISP Partnership program.