cyn.in aids in transforming a services and support department from a cost center in to a profit center and improves customer loyalty by using excellent customer service as a key differentiator to gain competitive advantage.

cyn.in plays a critical role in the consolidation and fast delivery of critical information to support a particular service offering helping it improve overall service levels, which are critical in today's battle for customer loyalty.

Requirements of a Services and Support Department in an enterprise

Internal Service Department

External Service Department - Customer Support

External Service Providers

Professional Services Project Management

Challenges for a Services and Support Department of an enterprise

Evolving compliance regulations

Standard Processes

Access to unstructured content

Managing transactional data

Every business process generates data and tends to increase the volume of an enterprise applications database. The growing volume of data hampers the system performance and slows down access to the information, back up and restoration of information adds to an administrators workload and increases costs.

How cyn.in helps the Services and Support department solve its problems

Build a repository of support information in an integrated platform

• Effective complaint resolution with all structured and unstructured information at the disposal of the call center agent
• Consolidate and enable fast delivery of critical information to support service offerings
• Organization wide, global secure collaborative tool to protect, organize and manage information
• Enable groups of people with a common interest to create an online community

Break down geographical & hierarchical barriers

• Integrate structured and unstructured from many sources in the organization such as financial statement, product information, marketing collateral, etc
• Training sessions for staff of varying experience levels in minimal time & limited budgets
• Secure user permissions help differentiate between users and protected intellectual capital
• Track and document all customer interactions in relation to projects

Control the workflow of multi step processes

• Increase accuracy and service levels resulting in win-win situation for your organization and your customers
• Manage content effectively within a services environment enabling staff to develop a set of content rich service offerings
• Dramatically reduce response time, requiring less service staff to complete the same amount of work
• Organize Standard Operating Procedures to comply with regulations

Publish quality and wealth of information

• Provide customers with easy online access to complete information
• Streamline the capture and dissemination of knowledge assets across organization and regional boundaries
• Record all information and documents used and created to perform service requests
• Maximize and leverage technical and business resources to deliver world class service and business process integration

Why should the Support and Services team use cyn.in ?

Information Collaboration sans boundaries

Reduced maintenance costs

With the cyn.in appliance or the hosted on-demand versions, you have negligible personnel or software/hardware costs. It also means no constant upgrading of packages and significant time and effort savings. You can concentrate on managing your core business activities instead of focusing on IT related issues.

Simple email-like functionality

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