Instant messaging (IM) is gaining popularity in the Enterprise because of the benefits it offers. Instant Messaging lets people interact instantly, make decisions on the fly, and provides immediate contact, as opposed
to the delays that could occur when using e-mail.
Enterprise Data Security
The management has to make sure that the IT department has the security aspect completely covered. Consumer grade IMs expose the enterprise network to security risks and there is always a danger of loss of important intellectual property to nefarious people. By implementing an EIM, the dangers of a public IM system like data theft are eliminated.
Increase in Productivity
The status and presence functionality allow a user to know exactly where his peers are and whether they are available for a discussion at that moment. With presence functionality being implemented across mobile devices and office applications and colleagues on the move constantly, it becomes a powerful tool for locating, collaborating and eventually quick decision making. Along with stricter and better organizing of the organizations resources, EIM solutions result in significant increase in productivity.
Popularity with the masses
One of the main reasons that are driving businesses to implement an EIM is the huge popularity of Instant Messaging with business users. It is a collaboration tool which is already being fully utilized by employees without any investment in training & workshops.
Government regulations
Legislations like Sarbanes Oxley and other rules and regulations are now mandatory for organizations to clamp down on financial and corporate scams and to protect consumers. Logging, archiving and auditing features provided by Enterprise Instant Messaging tools play a significant role in the business decision to adopt EIM systems.
Enforcing discipline
By going in for a professional enterprise Messaging service, organizations ensure that only personnel who need to use messaging services do so and hence they ensure an organized framework for managing permissions