What is an ideal Enterprise Messaging System?
Some of the features an enterprise instant messaging system must have:
- Dependable and robust - must be able to leverage existing load balancing and fail-over systems
- Authentication – Verify the authenticity of the users that log on to the IM system
- Security – The messaging systems should provide security for messages as they are transmitted
- Logging & Auditing- Comprehensive logging is a key element to EIM systems. EIM's should enable you to regulate, audit, archive and monitor the conversation. With greater emphasis on compliance, it is even more necessary to archive and log all IM conversations for auditing purposes
- Protection against Viruses and Spam– Enterprise Instant Messaging Systems should provide enhanced security features to reduce risks associated with malicious viruses and malware. It should also restrict anyone from connecting to the server
- Skilled Routing - Messages need to be routed proficiently from the sender to the receiver
- Scalable – Should be able to add any number of users and manage large message loads
- Rules and Policies - Enterprise instant messaging systems should provide consideration for a centralized policy of messages like providing file transfer rights to certain users based on their role.
- Easy Administration and Management – Ability to manage the entire system through a single console or location
- Avoid overloading IT – Should be easy to use, install and deploy and be error free so that IT department is not taxed
- Integration with existing legacy systems - Leverage existing infrastructure and legacy systems to fit in seamlessly
- Compliance ready - Sarbanes Oxley compliant
