cyn.in lets Telecommunication Companies communicate and collaborate with external partners and customers effectively ensuring consistent growth.

cyn.in helps introduce innovative applications and services quickly to customers across a global network by utilizing its powerful collaboration platform

Collaboration and content management requirements of a Telecom Company

Distance collaboration

The host of application and content partners complete the value chain of a complete telecom solution. Distance collaboration is required with them to launch new services to compete for market share.

Selective Information sharing

Information has to be shared selectively with customers, partners, suppliers and all this has to be done on a common platform to save on costs and complexity

Compliance Issues

Communicate and collaborate externally

Telecommunication companies have offices and partners like network operators and equipment manufacturers spanning the globe and distance collaboration must be efficient. New services and promotions have to be shared among teams to counter decline in revenue per customer and price erosion.

Problems and challenges faced by Telecommunication Company

Decline of revenues

Keeping pace with rapid changes

Run global set-up smoothly

Improve processes and efficiency

Telecommunication companies are challenged to upgrade major systems, pinpoint & reduce big cost lines, transition from legacy systems and increase automation for workflows.

How cyn.in helps the telecom industry

Build globally accessible knowledge depositories

• Build standardized intranet for storing data on new phone services, network data and compliance procedures
• Set user groups with sharply defined permissions for users and groups to negate worries of data theft of critical business data
• Build Wired and Mobile technology information databank with easy access for teams reducing traveling and printing costs
• Create up-to-date web-based content, services & information related to the services for existing and potential customer

Collaborate share business data and get feedback

• Invite partners, vendors and customers on the same platform yet securely isolated to ensure critical data stays safe
• Co-author and share information between colleagues to highlight technological changes, new applications and services
• Expose content for peer review, invite opinions & utilize globally available talent to improve decision making
• Securely share new plans, service offerings and customer data to evaluate progress of global team

Manage information on new products and services

• Manage a single centrally controlled base for product documents, digital assets and marketing collateral
• Use a communications network for tracking product development from discovery to post-launch evaluation
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• Revert to automatically archived telecom network documents using simple versioning functionality of cyn.in
• Manage your customer data and billing and phone records such that information discovery is reliable when required by compliance agencie

Publish plans for peers or partners externally or internally

• Broadcast new technology plans and bandwidth enhancements after finalization
• Publish Wired to Mobile user statistics, customer attrition & expansion in each segment and demographics
• Maintain an easily accessible platform for customers and partners to voice their opinions on existing services
• Publish compliance regulations on a central extranet to ensure visibility by units in respective countries

Why should a telecommunications company use cyn.in

Straightforward collaboration

Simple email-like functionality

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