Knowledge management (KM) refers to a range of practices used by organizations to identify, create, represent, and distribute knowledge for reuse and learning across the organization. Knowledge management applications/ knowledge management tools are used to tie organizational objectives to the achievement of specific business outcomes such as improved performance, competitive advantage, and higher levels of innovation.

The need for Knowledge Management:

Some of the most common reasons that makes having a knowledge management solution imperative:

• Volumes of unorganized unsearchable knowledge.
• Knowledge transfer is time consuming.
• Email overload due to knowledge transfer by email.
• Secure sharing of sensitive knowledge among limited people
• Loss of knowledge when people leave or hardware devices fail.
• Ongoing security and backup of knowledge.

cyn.in for Knowledge Management:

cyn.in is an open source collaborative knowledge management appliance delivered to entperises and small businesses in an On-Premise and SaaS model. cyn.in enables teams, companies or communities to create, manage, organize, store, version, search through, collaborate and share any kind of information. While knowledge transfer (an important aspect of any Knowledge Management service) has always existed as on-the-job discussions with peers, formally through apprenticeship, maintenance of corporate libraries, professional training and mentoring programmes. cyn.in's knowledge management application attempts to explicitly evaluate and manage the process of creation or identification, accumulation, and application of knowledge or intellectual capital across your organization.

• Create content within spaces: cyn.in allows you to create organized workspaces to collaborate with collegaues. Permissions can be selectively allocated to view, edit and review the space content. Content can be collaboratively created inside spaces using the various applications like wiki, file repositories, discussion boards, event calendars, blogs and galleries.
• Effective collaboration amongst users: Discussions can be initiated for any type of content created. Notifications are sent out to all the concerned people for a change or new content created, so users can take immediate action. Check-in, check-out allows users to collaboratively create documents in cyn.in.
  
• Live Full-Text Search: cyn.in's extraordinary live search, displays results as you type. The powerful search, indexes content inside documents, files, pdfs immediately and makes new content searchable. The advanced search allows selective search inside spaces or specific applications and even by the categories or the date published. cyn.in makes it easier for users to re-use content reducing time spent in searching for the right content.
  
• Workflow based content management: Workflows can be applied to spaces and applications so content is routed to the appropriate person for approval. Workflows can be customized to suit your business processes. Trigger based rule engine can be used in combination with the workflows to copy, move content or display customized messages.
• Version management with activity history: Complete version history of any content created is maintained. A version history management interface lets you compare versions, preview previous version or switch to older versions. Activity history displays the workflow state changes and contributions made by users.

Benefits of cyn.in Knowledge Management:

• Facilitate and manage organizational innovation
• Leverage the expertise of people across the organization
• Benefit from 'network effects' as the number of productive connections between employees in the organization increases and the quality of information shared increases
• Manage the proliferation of data and information in complex business environments and allow users to rapidly access useful and relevant knowledge resources and best practice guidelines
• Facilitate organizational learning
• Manage intellectual capital and intellectual assets in the workforce (such as the expertise and know-how possessed by key individuals) as individuals retire and new workers are hired

Who uses cyn.in's Knowledge Management?

Any group can use cyn.in's knowledge management solution to manage, share, version and collaborate on information; these are some of the broad categories where usage is typical.