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All pre-built LiveChat KPI Widget Templates in Numerics.
Bad rated chats
The total number of chats rated bad for your chosen time span.
Chat duration trend
The trend of chats duration plotted on a line graph for your chosen time span.
Chat first response time trend
The trend of chat first response time plotted on a line graph for your chosen time span.
Chat rating distribution
The chat rating broken down by rating categories for your chosen time span.
Chat response time trend
The trend of chat response time plotted on a line graph for your chosen time span.
Chat trend
The trend of chats plotted on a line graph for your chosen time span.
Chats
The total number of chats for your chosen time span.
First response time
The average time in seconds the agents took to send a first reply to the customers' messages for your chosen time span.
First responses
The total number of chats in which the agents have replied to the first message sent by the customers for your chosen time span.
Good rated chats
The total number of chats rated good for your chosen time span.
Negative chat rating trend
The trend of negative chat ratings plotted on a line graph for your chosen time span.
Positive chat rating trend
The trend of positive chat ratings plotted on a line graph for your chosen time span.
Top agents by rankings
Top 5 agents ordered by chat scores for your chosen time span.
Accepting chats time
The time in seconds during which the agent had the 'accepting chats' status set for your chosen time span.
Accepting chats time rate
A gauge for the time agent had 'accepting chats' status set compared to logged in time for your chosen time span.
Agent chats
The total number of chats of an agent for your chosen time span.
Agent score
The score of an agent for your chosen time span.
Available hours
The total time an agent was available for chatting for your chosen time span.
Available hours trend
The trend of agent availability plotted on a line graph for your chosen time span.
Chats trend
The trend of chats of an agent plotted on a line graph for your chosen time span.
Chatting time
The time in seconds during which the agent was chatting for your chosen time span.
Chatting time rate
A gauge for the time agent was chatting compared to logged in time for your chosen time span.
Logged in time
The time in seconds during which the agent was logged in for your chosen time span.
The trend of negative chat ratings of an agent plotted on a line graph for your chosen time span.
Not accepting chats time
The time in seconds during which the agent had the 'not accepting chats' status set for your chosen time span.
The trend of positive chat ratings of an agent plotted on a line graph for your chosen time span.
LiveChat Integration Specifications:
Widget Templates:
29
Authentication Type:
Token based auth
Supported plans:
All
LiveChat, Inc. Support:
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